Romblon Electric Cooperative, Inc. (ROMELCO) respects the fundamental right to privacy of our Member-Consumer-Owners (MCOs). We are committed to protecting your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and issuances of the National Privacy Commission (NPC).
This Privacy Policy outlines how we collect, use, store, and protect your information in the course of providing electric distribution services.
2. Information We Collect
We collect personal data necessary to provide you with efficient electric service and to manage your membership. This includes:
Personal Information: Name, date of birth, civil status, spouse's name (if applicable).
Contact Information: Billing address, service address, mobile number, telephone number, and email address.
Identification: Government-issued IDs presented during application, TIN, SSS/GSIS numbers.
Electric Service Data: Account number, meter number, monthly energy consumption (kWh), payment history, and connection status.
Membership Data: Capital share contributions, attendance in Annual General Membership Assemblies (AGMA), and voting records.
CCTV Footage: If you visit our offices, your image may be captured by our security cameras for safety purposes.
3. Purpose of Processing
ROMELCO collects and processes your data for the following legitimate purposes:
Service Delivery: To process applications for electric service connection, reconnection, or disconnection.
Billing and Collection: To generate monthly electricity bills, process payments, and manage arrears.
Membership Management: To administer your rights as a member-consumer, including voting during elections and distributing patronage refunds or dividends.
Communication: To send notices regarding power interruptions, maintenance schedules, bill reminders, and cooperative announcements.
Regulatory Compliance: To comply with reports required by the National Electrification Administration (NEA), Energy Regulatory Commission (ERC), and other government bodies.
4. Data Sharing and Disclosure
We will not share your personal data with third parties without your consent, except in the following cases:
Service Providers: Third-party metering services, bill couriers, or payment collection agents who are contractually bound to protect your data.
Government Authorities: When required by law or regulation to report to NEA, ERC, BIR, or the courts.
Emergency Situations: To protect the life and health of the data subject or another person.
5. Security Measures
ROMELCO implements appropriate organizational, physical, and technical security measures to protect your data, including restricted access to physical files, firewalls for digital data, and regular privacy awareness for employees handling personal data.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes stated above, or as required by the Cooperative Development Authority (CDA) and tax laws. When your data is no longer needed, it will be securely disposed of or anonymized.
7. Rights of the Data Subject
As a Member-Consumer, you have the right to be informed, to access your data, to object to processing, to rectify errors, to erasure (blocking/removal), and to damages for violation of your rights under the Data Privacy Act.
8. Contact Us
For any inquiries, requests, or concerns regarding your data privacy, please contact our designated Privacy Office:
ROMELCO Privacy Office Attention: The General Manager / Compliance Officer